Membership Information and Terms

  1. Membership Services:
    • LANA Care Membership – Service(s) of your choice 2 session of Oncology massage.
    • LANA Elite Membership – Service(s) of your choice [1-hour massage, Organic custom facial].
  2. Active Membership Status:
    • Membership benefits are provided to those who are active and in good standing during the agreement term.
  3. Additional Discounts:
    • Members can purchase an unlimited number of extra services at a 15% discount and unlimited products at a 5% discount. These apply to regular price services and products, excluding any add-ons.
  4. Rollover Privileges:
    • Unused services can be rolled over to the following month, up to 12 months. The oldest services will be utilized first.
    • Upon termination of a month-to-month membership, accumulated member service packages expire and become non-refundable 30 days after the last payment.
  5. Guest Passes:
    • Active members can bring in guests at the membership price for selected services.
    • Members may bring as many guests as desired, but the same guest can only benefit once every 6 months.
    • Guest passes may be purchased for a guest without the member present, with a limit of 2 guest services per 6-month period.
  6. Client Referral Rewards Program:
    • Earn a $10 spa service credit for each new client referral, applied after the referred client spends at least $25 on services.
  7. Membership Freeze Option:
    • Memberships can be frozen for a minimum of one month and a maximum of three months, twice in a 12-month period.
    • Accumulated services can be redeemed during a freeze, but additional membership benefits are temporarily suspended.
  8. Non-Transferable and Non-Refundable:
    • Memberships are non-transferable and non-refundable.
  9. Payment Schedule:
    • Membership payments are drafted on the first of each month.
  10. Member Responsibility:
    • Notify LANA Spa of any changes in address, contact information, or credit card details.
  11. Spa Rules and Regulations:
    • Guests must adhere to spa rules and regulations. LANA Spa reserves the right to refuse or discontinue services for any reason.
  12. Policy Modifications:
    • LANA Spa reserves the right to modify spa rules, regulations, services, and pricing with reasonable notice.
  13. Cancellation Policy:
    • A 24-hour advanced notice is required for appointment cancellations. Failure to provide notice will result in a fee equivalent to 50% of the scheduled service cost.

We appreciate your commitment to LANA Spa’s exclusive membership and look forward to providing you with unparalleled experiences in self-care and wellness.